Shipping Policy

We strive to ensure your order reaches you in a timely and efficient manner. Below, you will find detailed information on our shipping methods, timelines, and options.

Standard Shipping Methods

Our company uses USPS as our primary carrier for standard shipping. We also offer UPS shipping options, including UPS 2nd Day, 3-Day Select, and Ground Shipping, for customers who prefer expedited shipping services. If you would like to choose one of these optional UPS shipping methods, please contact us within 12 hours of placing your online order.

Processing Time

Online Orders: All orders placed directly through our website are typically processed and shipped within 3 to 5 business days.
Phone or Email Orders: Orders placed via phone or email are typically processed and shipped within 5 to 7 business days.

Please note that processing times may vary slightly based on order volume, holidays, or unforeseen circumstances. We appreciate your patience as we ensure every order is handled with care.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number for your package. You can use this tracking number to follow your shipment’s progress and estimated delivery date.

Payment Processing

For phone and email orders, credit or debit card payments will be processed approximately 1 to 2 days before the order is shipped.
For custom orders (e.g., coating services), your card will be processed on the same day the order is placed to facilitate the customization process.

If paying by check, please allow approximately 10 to 14 business days for the check to clear. Once cleared, your package will be shipped on the following business day.

Custom Orders

Custom work, such as coating, may require additional processing time depending on the complexity of the customization. Please contact our customer service team for more information regarding timelines for custom orders.

Shipping Delays and Exceptions

While we aim to meet our standard shipping timelines, delays can occasionally occur due to factors beyond our control, such as inclement weather, carrier delays, or high order volumes. If there are any delays, we will make every effort to communicate updates to you promptly.

Contact Information

If you have any questions about your order, would like to modify your shipping preferences, or need assistance with tracking, please contact our customer support team. We are here to help ensure you have a smooth shipping experience.